FREQUENTLY ASKED QUESTIONS
If you can’t find an answer or have additional questions, please head to our CONTACT page.
What are IDENTITY decals?
IDENTITY decals are ultra-thin custom transfers designed specifically for sports boots. They apply directly onto the surface and create a seamless, built-in look rather than sitting on top like traditional stickers.
Will they stay on during games and training?
Yes. When applied correctly, IDENTITY decals are designed to handle intense conditions including running, turning, and contact.
Do they crack or peel?
IDENTITY decals are made with flexible materials to move naturally with your boots. Proper application is essential—follow the instructions carefully for the best performance.
Are they waterproof and weather-resistant?
Yes. IDENTITY decals are resistant to rain, mud, and typical outdoor playing conditions.
How do I apply them?
- Clean: Use the included alcohol wipe to clean the boot surface
- Dry: Ensure the surface is completely dry (avoid recently washed boots)
- Peel: Remove the bottom (non-sticky) layer carefully
- Position: Place the design exactly where you want it
- Rub: Firmly press and rub the entire design for at least 60 seconds
- Remove: Slowly peel away the transfer layer
- Bond: Allow 12–24 hours for full bonding (overnight recommended)
Important: Any dirt or moisture will affect adhesion.
Can I remove or reposition them?
No. Once applied, decals cannot be repositioned. Removal is possible but may require care and can affect the decal.
What surfaces do they work on?
They are designed for most football and sports boots, including synthetic and leather uppers.
How long do they last?
Durability depends on usage, surface, and application. They are designed to withstand regular training and match conditions when applied correctly.
Do I need any special tools?
No. Everything you need is included with your order.
In your order You will get:
IDENTITY Decals
Priming Wipes
Instructions Card
What if I have an issue with my order?
If there is a problem with your order, contact us and we’ll help resolve it as quickly as possible.
How do I clean my boots after applying decals?
Cleaning is simple and won't damage your transfers:
- Wipe with damp cloth or boot cleaning wipes
- Use standard boot cleaners and conditioners
- Brush off (lightly) dried mud and grass
- Let boots dry naturally
DO NOT: Put boots through washing machines or soak completely underwater as that will hurt the ahdesive.
Can I remove decals if I want to change designs?
Yes, decals can be removed cleanly. Here's how:
- Use a thin edge (credit card/membership card)
- Gently lift one corner of the transfer
- Slowly peel away the design
What payment methods do you accept?
We accept all major payment methods:
- Credit Cards: Mastercard, Visa, American Express
- Debit Cards: All major debit cards
- PayPal: Full PayPal integration
- Digital Wallets: Apple Pay, Google Pay
- Bank Transfer: Available for large orders
All payments are processed securely through Shopify’s encrypted payment system to ensure your information is protected at all times.
What do I get for posting my boots with your decals on my Instagram story/Tiktok and tagging you?
We love seeing our decals on your boots.
If you post your boots with our decals and tag us, you will receive a reward.
As a thank you, We’ll send you a discount code for a free decal on your next order.
Make sure your profile is public and that you tag us so we can see your post!
How much does shipping cost?
Shipping costs are calculated at checkout in your local currency.
How long does shipping take?
Please refer to our shipping policy for estimated shipping times for your country.
Business days: Monday - Friday, excluding Croatian public holidays.
What if my package gets lost or damaged in transit?
If your package gets lost or arrives damaged, don’t worry — we’ve got you.
Just contact us with your order number, and we’ll send you a replacement at no extra cost. No need to wait for postal investigations.
We want to make sure you receive your order without any hassle.
International duties and taxes?
Orders shipped outside of your country may be subject to import duties, taxes, or customs fees. These charges are determined by your local customs authority and are the responsibility of the customer.
We do not have control over these fees and cannot predict their cost.
If you have any questions, we recommend contacting your local customs office for more information.
What items are eligible for return?
Eligible for return:
- Color disorted transfers or quality issues
- Wrong items shipped
- Damaged during transit
- Unsatisfied with result (if matches order)
- Transfer peels during normal use
Not eligible:
- Application mistakes by customer
- Damage during customer installation
- Returns after 30 days
- Used transfers you simply changed mind about
What if my decals does not stick properly?
f applied correctly following our instructions, our decals bond perfectly. If you experience adhesion issues despite proper application, contact us immediately for a replacement.
Common causes of adhesion issues:
- Boot surface not properly cleaned
- Moisture on boot during application
- Not rubbing for full 60 seconds
- Removing transfer layer too quickly
What happens if I accidentally damage the transfer during application?
Application damage policy:
- Damage during customer application not covered under warranty
